App FAQs

Q1. How can I send a large file?
To send a large file, open the app and click File Transfer. You will need to set a Profile by choosing a name and signing into your cloud. After you have done so, you can choose whether you would like to send the file via Email or via E2E Messenger (the recipient will need to have the messenger too in order to do this). Then, fill in the details for your transfer, such as the name of the receiver, a message you’d like to include with the file and then click Choose to select the file you’d like to send. When the form is completed you can press Start Upload to send the file.
Q2. How do I encrypt and synchronize data to my cloud?
Create a profile in Private Cloud or Corporate Cloud, depending on whether you’re using your personal or business cloud. Simply hit the sync button to encrypt and upload your device files to your cloud. There is also an option to clear these files, should you wish to remove them from the cloud.
Q3. How do I contact someone using the messenger?
First you will need to register your number, you can either choose to use your real number or create a 555 number if you don’t want to use your actual phone number or if you are using a device without a SIM card. Once your number is registered you can click New Message and choose from your contacts. If you’d like to see which of your contacts is already using get2Clouds® E2E Secured Messenger, click the get2Clouds® icon on the top right of the contacts list within the application.
Q4. Which cloud services are supported by get2Clouds®?
get2Clouds® is compatible with Google Drive, Dropbox, Box, OneDrive (SkyDrive), Telekom and SugarSync. More cloud providers will be added soon.
Q5. Is my data safe and secure?
Yes. get2Clouds® uses state of the art encryption, the data is sent via secure socket layer (https) and you can create your own personal encryption password.
Q6. How do I ensure my password is secure?
It is often recommended to include both upper case and lower case letters, at least one special character and one or more numbers, and it should be at least 8 characters long. Combining two or more unrelated words is also a good method to use. As noted in Wikipedia, a method to memorize a complex password is to remember a sentence like ‘This year I go to Italy on Friday July 6!’ and use the first characters as the actual password. In this case ‘TyIgtIoFJ6!’. This method even helps against shoulder surfing. See for detailed information.
Q7. How do I see who is reading messages which I send using the messenger?
If you send someone a SelfieCheckr message, they can’t see the content unless they send a Selfie straight back. Then, your content is displayed and SelfieCheck captures their instant reaction. To do this when sending a piece of text click the purple SelfieCheck icon on the far right under the chat bubble. Or, to send someone a Selfie via SelfieCheck, click the blue SelfieCheck icon second from the right below the chat input bubble.